Effective Date: 20/03/2024

Thank you for shopping at ismartecs. We want to ensure that you are satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 24 hours to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Contact Us

If you have any questions on how to return your item to us, contact us at info@ismartecs.com.

Exceptions

Certain items are non-returnable:

• Items that are personalized or customized
• Perishable goods such as food, flowers, newspapers, or magazines
• Intimate or sanitary goods, hazardous materials, or flammable liquids or gases
• Gift cards
• Downloadable software products

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately so that we can evaluate the issue and make it right.

Sale Items

Sale items cannot be returned unless they are defective.

Cancellations

Orders may be cancelled within an hour of purchase if they have not been shipped. Once an order has been shipped, it cannot be cancelled.

Changes to Our Return Policy

We reserve the right to modify this Return Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Thank you for shopping with us!